• Attend inbound/outbound calls from existing and potential partners and customers
• Attend inquiries from customers and partners via live chat and email with timely closure on each inquiry
• Close sales/bookings with customers and assign vehicles to selected partners via live chat, email or phone in a timely manner
• Attend all cases or disputes raise by customers and partners such as excess claim due to damages etc. and create relevant invoices for submission to affected party
• Complete incoming bookings and review all required documents submitted by customers
• Ensure the check out and check in process run smoothly and problem free by providing constant reminder to customers and partners
• Identify and resolve claim and refund for disputed cases for partners and customers
• Use the most appropriate way to communicate with different behavior types on the telephone
• Apply elements of building positive rapport with different types of customers over the phone
• Apply the proper telephone etiquette to satisfy various customer situations
• Contributes to the development of associates by guiding, coaching, motivating supporting and assisting selected number of associates
• Undertakes any other tasks that immediate supervisor/Management may assign from time to time

Job Requirement:

•  Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
• Ability to effectively work with a team
• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
• Ability to handle stress well
• Possess a fair knowledge on how to use the computer system and its basic application
• Possess excellent telephone etiquette
• Preferably specializing in Customer Service or equivalent