Job Title
Customer Service Executive
Employment Type
Full Time
Job Experience
Less than 2 years
Salary (MYR)
1,500.00 - 2,500.00

9, Jalan MH 3 Taman Muzaffar Height, Hang Tuah Jaya
Postal Code / State / Country
75450, Melaka, Malaysia

Job Description

Job Responsibilities:
  • Attend inbound/outbound calls from existing and potential partners and customers
  • Attend inquiries from customers and partners via live chat and email with timely closure on each inquiry
  • Close sales/bookings with customers and assign vehicles to selected partners via live chat, email or phone in a timely manner
  • Attend all cases or disputes raise by customers and partners such as excess claim due to damages etc. and create relevant invoices for submission to affected party
  • Complete incoming bookings and review all required documents submitted by customers
  • Ensure the check out and check in process run smoothly and problem free by providing constant reminder to customers and partners
  • Identify and resolve claim and refund for disputed cases for partners and customers
  • Use the most appropriate way to communicate with different behavior types on the telephone
  • Apply elements of building positive rapport with different types of customers over the phone
  • Apply the proper telephone etiquette to satisfy various customer situations
  • Contributes to the development of associates by guiding, coaching, motivating supporting and assisting selected number of associates
  • Undertakes any other tasks that immediate supervisor/Management may assign from time to time

Job Requirement:

  •  Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
  • Ability to effectively work with a team
  • Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
  • Ability to handle stress well
  • Possess a fair knowledge on how to use the computer system and its basic application
  • Possess excellent telephone etiquette
  • Preferably specializing in Customer Service or equivalent
Application form