RunCloud is a fast-growing Software as a Service company that focuses on the cluster of Cloud Computing. The company was incorporated in September 2017 and right now serves more than 10,000 customers globally, penetrating 85 countries organically with onboard over 50,000 domains within a year. We will serve our customers' needs and will consistently produce and ensure customer satisfaction of lasting value to the community.

We are looking for a Technical Writer to author, edit, and review software product documentation. In this role, you’ll work with internal resources, interview software developers / product owners, and attend engineering meetings to gather, write, and publish technical information for our varied audiences. You’ll produce a variety of top quality learning materials such as technical documentation, infographics, or training videos. 

Responsibilities:

• Document our current and intended systems and RunCloud software architecture.

• Creates documentation and education materials to boost user experience on a digital platform that may come in the form of user guides, integration guides, developer guides, (API documentation), in-platform instructions, installation/configuration instructions and system operations

• Make sure that production and publication of content are technically accurate, well-written, and easily understandable

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

• Build and update the knowledge base for internal reference or customer

• Able to explain complex products work through simple and easy-to-understand language

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

• To handle other tasks and duties as and when requested by superior.

  Requirements:

  • Bachelor's degree Computer Science, Communications or related disciplines equivalent.

  • Minimum 2 years of experience working as a Technical Writer or in a related job role.

  • Able to communicate well with the development, product and other teams and quickly grasp the product knowledge.

  • Strong written and presentation skills in English 

  • Open-minded, quick learner, able to solve problems in a complex system

  • Team Player, good interpersonal, organizational, and communication skills

  • Ability to explain concepts clearly, planning and organization, knowledge of software and computers.

  • Familiarity with web technologies, web hosting and cloud computing is a plus.