Customer Experience Ambassador

Job Purpose
The Customer Experience Ambassador is the first point of contact for our customers. You will represent the company by delivering friendly, professional, and efficient support, ensuring every customer has a smooth and positive experience. This role focuses on handling enquiries, resolving issues, and building trust with customers.

Key Responsibilities

Customer Support & Communication

• Handle customer enquiries via phone, email, live chat, and in-person.

• Provide clear, accurate, and timely responses to customers.

• Manage complaints with empathy, professionalism, and a solutions-focused mindset.

Issue Resolution & Coordination

• Record and update customer interactions in the system.

• Work with internal teams to resolve complex cases.

• Ensure proper follow-up and closure of all customer issues.

Customer Experience & Relationship Building

• Build positive relationships to encourage customer loyalty.

• Collect feedback and identify common issues or trends.

• Maintain the company’s service standards and brand image in every interaction.

Requirements

• Diploma or Bachelor’s degree in Business, Communications, or related field.

• Minimum 1 year of experience in customer service or front-line roles.

• Good spoken and written communication skills in English and Malay.

• Calm under pressure with strong problem-solving skills.

• Able to multitask in a fast-paced environment.

• Willing to work shifts, weekends, and public holidays when required.

Core Attributes

• Professional and reliable

• Empathetic and patient

• Solution-oriented

• Responsive and accountable

• Passionate about delivering great customer experiences