Job Description:

As a Customer Experience Intern, you will play a key role in supporting customer interactions across various communication channels. You will assist in addressing customer inquiries, tracking feedback, and contributing to overall customer satisfaction. This internship provides hands-on experience in enhancing customer experiences within the tourism and car rental sectors.

Areas of Responsibility:

• Support customer interactions through phone, email, live chat, and other communication channels, ensuring prompt and effective responses.
• Collaborate with the Customer Experience team to address customer inquiries, concerns, and provide appropriate solutions.
• Track and analyze customer feedback and suggestions to contribute to improving overall satisfaction.
• Participate in daily monitoring of customer inquiries and provide timely updates to ensure effective handling.
• Contribute to creating comprehensive reports on customer feedback and emerging trends.
• Assist in ensuring a seamless customer journey by working with various departments.
• Engage in additional administrative tasks and ad-hoc projects as required by the Customer Experience Department.

Requirements:

• Currently pursuing a Degree in Business, Communications, Marketing, or a related field.
• Familiarity with communication tools and platforms is a plus.
• Strong verbal and written communication skills in both Malay and English.
• Ability to work independently, take initiative, and manage multiple tasks.
• Enthusiastic and positive attitude with a basic understanding of customer service principles.
• Willingness to work at Langkawi Island.
• Proactive, analytical, and detail-oriented mindset.
• Previous work experience is not required.

This internship offers a valuable opportunity to gain insight into customer experience management within the tourism and car rental industries. If you are eager to learn, contribute to customer satisfaction, and make a meaningful impact, we encourage you to apply. Your role will be instrumental in enhancing customer experiences and supporting the success of our operations.