Overview
Job Title
Customer Experience (Ambassador)
Employment Type
Full Time
Job Experience
Less than 2 years
Salary (MYR)
1,700.00 - 2,000.00

Office
LB TRAVEL TECH SDN BHD (HQ)
Address
10-3, Langkawi City Jalan Mahawangsa 1 Pusat Bandar Kuah
Postal Code / State / Country
07000, Kedah, Malaysia

Job Description

Job Description:

  • Engage with customers through phone, live chat, and email channels to provide information and support regarding products and services.
  • Handle incoming inquiries from potential and existing customers, as well as suppliers.
  • Respond promptly and effectively to customer and supplier queries, ensuring excellent service.
  • Resolve disputes and conflicts, assisting both customers and suppliers.
  • Update customers on the status of their inquiries and orders.
  • Collaborate with the operations team to address customer complaints and quality issues.
  • Manage customer care services, including phone, email, social media, and in-person interactions.
  • Handle changes, cancellations, and refunds for bookings.
  • Coordinate with agents and suppliers for on-ground arrangements.
  • Respond to inbound and outbound calls from partners and customers.
  • Address inquiries via live chat and email, ensuring timely resolution.
  • Finalize sales and bookings, assigning vehicles to partners as needed.
  • Handle cases and disputes raised by customers and partners, generating invoices when necessary.
  • Review incoming bookings and customer-submitted documents.
  • Facilitate smooth check-in and check-out processes by providing timely reminders.
  • Resolve and manage claims and refunds for disputed cases.
  • Adapt communication style for different customer behaviors over the phone.
  • Build positive rapport and practice proper telephone etiquette.
  • Execute assigned tasks and ad-hoc responsibilities from supervisors.

Requirements:

  • Diploma in Business Studies/Administration, Mass Communications, E-commerce, or equivalent.
  • Up to 1 year of customer service experience or fresh graduate.
  • Skilled phone communicator with a friendly and composed demeanor.
  • Proficiency in Microsoft Office applications.
  • Understanding of tourism and administration functions.
  • Ability to prioritize, take initiative, and meet deadlines.
  • Flexible team player with strong adaptability.
  • Fluent in spoken and written English.
  • Availability for weekday, weekend, and holiday.
Application form